When I got my first “Microsoft” call I had time to kill so I just played along. Is this normal practice? I came home looked it up and that’s when I got your site and you confirmed what I already knew. Neither do ISPs, security companies, or pretty much anyone else who might have some role of internet authority. Listen to them, if you like. Afterwards I googled this website and I think it is for businesses to work together. How could I have been so stupid! http://askleo.com/what_are_my_lost_hotmail_account_and_password_recovery_options/. WOT Web Of Trust, Firefox Add-On). I’m not very technically savy and had a copy of a tax return in a PDF file temporarily stored – Yes I now realize how stupid that is. Unfortunately, it’s not always possible to detect every instance of malware. While it is possible for an MS Office or other file to contain a macro virus, this isn’t a method that is used by this kind of scammer as they install programs that work quietly in the background. Since I just got this laptop i’m not very familiar with it yet and I remember while I was on the phone with senior scammer a box on the bottom right hand screen popped up I didn’t read IT nor did I open it, I simply scrolled and clicked on the closed option. and that they could provide that for £199 for two years. I recvd a new window called event viewer (local) then u click on custom views. Then they try to make you pay to fix a problem that doesn’t exist. I even asked them to send a technician to my house.They gave up very quickly. It’s very likely that IT WAS NOT MICROSOFT, but a scammer instead. I spoke to two gentlemen on the phone (they called) from NY, India. ... May 2019 "RemotePC by IDrive is an easy-to-use solution that offers a long list of features and security protocols to keep your remote interactions efficient and safe." Any other call is a scam. Affordable zero-configuration remote computer access software. Unless she can recover from a backup, then all is lost, yes. Allowing someone to remotely access your computer is not a bad thing, it can be very helpful. What I did was unhook it from the net. The remote viewer is also called a rookie kit. if they get personal information, they will sell your identity, or any images and songs or anything else you got. I told the person who answered the phone what happened. Some may be really professionnal, meanwhile others could be more sly ? Yes there are scammers; but we really are from Microsoft; and we can prove it. I grabbed my iPhone and Googled the telephone number: 855-213-4314. All of the information above as described – I asked him which of my 8 computers was infected, was it my server, what about the Unix box, – was that infected? On Windows 8, open the Metro Surface and click "All Apps". I need help too! Probably won’t stop them but, hey, it gave me a great feeling to get one over on them for a change. If you only turned on your computer and didn’t install any software or give them an access code, then I don’t believe they had any access to your machine, Just received a call from {URL removed} along these lines. She say’s your windows computer so I’m like what windows computer I have many computers she then got frustrated and asked me to hold and then I got some man and he says please are you on your windows, so I said know they are to high up to sit on and he says please go to computer open windows, so I said ok I’ve opened my windows its a bit cold and I’m at my computer, he got very agitated and insisted I log on to my windows, so I just told him at this point to get lost I work for the police and I’ve now traced his call and hung up. Depends on the scam, but most likely. I’m kind of freaking out but my computer is encrypted. I would contact the bank IMMEDIATELY and make sure block all unauthorized transfers. He installed malwear I now cannot use my NEW laptop. Fortunately, I did not purchase what he tried to sell me but I followed all the steps that he instructed me to follow and had to punch in a six digit password that he gave me to punch in. You should be suspicious. Probable? I’m sick to my stomach over this considering I haven’t had it for all but 16 hrs before this happened and it took me months to save up for this laptop. Renter allowed a scammer access to his laptop while connected to our wireless network. I took my laptop to Geek Squad, where I learned the scammed put my computer in safe mode. Here are a few articles from Ask Leo! Hope all is well. My husband fell for this today while I was taking a nap. Possible: yes. Various law enforcement agencies do try to track these folks down. Last week, I inadvertently posted a screenshot online that gave someone remote access to my entire computer—one of the worst things that can happen with your personal machine. I hit the roof when she told me. i would try and act weird as can be until they block my number and then they wont call me ever again if i act weird just sing badly or just try and make them feel weird or creeped out, I thought I was the only person getting this call, and asked Google and then read Alan’s report. I used to play a game called “Tormenting telemarketers”. person could just do a clean re-install. They have downloaded their Supremo product. I cannot believe I fell for it even though I had serious doubts at some point. That alone should have woken me up. As it happens I did say to the caller “but I don’t have a computer”, they immediately hang up. In the end, communication was terminated when I refused to give my credit card details for payment of a fake protection program, the price of which was ridiculously low, only 1 or 2 $. then she told me the warranty of your computer is expired how long you want the warranty for.most likly I dont give out my card details to any1 so I said my husbands deals all that things .she ask me when me when he will be home I told her I don’t know and she ask me if his home tomorrow I said im not sure so she said ok thank and hang up I know it was a scam which I was falling for but im not sure if they have done anything to my computer I havnt turn on my computer since then .I told my husband about it he got angry on me why I have on the computer they can do any thing to it he said .I need help what can I do now. No time to read through all the comments, so if this was already mentioned, sorry. The call comes from a weird out of state area code. Don’t be embarrassed; these things happen to a LOT of people. I see how long I can keep them on the line cussing them out in their own language. The scammer “discovers” that in order to fix your (non existent) problem you’ll need to purchase something and at this point, they ask for your payment information. But i knew it was bs because all i needed was to change the phone number associated with my account what does buying anything especially an itunes gift card have to do with my email account. They have called me at least six times now and I tell them “That’s funny I don’t even have a computer” which causes them to hangup without saying a word. He asked me what was on the screen and I described the situation. We are on a home network … are my other computers at risk? And if there’s still a problem, you know who to go back to for followup. You can access the UPS remotely via SNMP. I gave these people everything they asked for: control of my computer, banking info, personal info. Anyway Thank you Leo and Mark for getting back in a timely manner. and being scammed. While talking to them, keep speaking more quietly, just lowering your voice a bit for each respsonse. This worked the other way around for me. When I pressed play on the movie 3 ads popped up. I don’t know how long you were connected, but they could have done just about anything in most cases. (I have contacted PayPal and have closed those accounts.). Hello, Just to let you know that,as of 29 th of october 2014 , the microsoft scam is still in action. Your level of pessimism should relate to how much control you let them have of your machine. , You can try running a few antivirus programs. Remote access software is especially useful in more technical scenarios. The only way to discourage them is to have handy a football referee’s whistle to squeal into the phone. http://ask-leo.com/how_do_i_remove_these_keyloggers_that_remain_after_i_removed_a_keylogger.html. Can malware be detected by going into the registry? left the internet connection disactivated and protected with a code. Since this functionality was added in the Windows 10 Fall Creators update (1709), a separate downloadable app is also available that provides similar functionality for earlier versions of Windows. Perhaps you need to provide a family member with support. Then I went to tell my parents what was going on and when I came back to the computer they had complete control of it and where moving things, so in my reaction I quickly shutdown the computer and ended the call. With a VNC server, you can virtually access your computer desktop over the internet or from another room in your … Windows 10 . This error has been fixed for future months. I got the page on my ipad to call Safari support to get it fixed, called the number and he had me plug my ipad in on my computer and asked me to launch the windows + R button to “remoteme”, he then told me to put in a technician number to connect, which I did, then said to click RUN in the pop up box. I have been recieving calls from people claming to either work for z tech or Cyber wizard claiming to have seen many errors on my computer coming across the internet I played along to see what they wanted when they told me to type allowing them remote access I knew,I then asked them how it felt to be a lying thief and a total low life.I recieved no reply.I then called them M F’s still no reply. Thanks ! The first time I answered the phone I let them show me the errors I was supposedly having before finally terminating the call. Does anyone know how I can get into my computer. Even if they did not make such claims or download malware (to your knowledge) you can still dispute the charge. I am now hesitating whether to try to do it myself (this model has no install-CD) or go to a repair shop, or just simply forget about it? Is the anti malware you recommended in the article still a good one? I tell them they must be mistaken. The screen went blank. Friend who is Sr Eng at HP/CPQ told me to try a Linux boot and use THAT to set all the data to 1s….I have the latest Ultimate Boot CD (V5.something) and am headed there now to try it…, BUT this woman is also suffers from epilespy and she nodded off and leaned over to me….I had the audio recorder app in the LTE phone running to be safe……..BUT YOU NEVER KNOW!! This "hijack" is limited to your web browser. I know a friend who is not very tech savvy and fell for the scam and ended up paying them, when her husband found out he was pissed! https://askleo.com/how-do-i-remove-pups-foistware-drive-bys-toolbars-and- other-annoying-things-i-never-wanted/, Admiral Ackbar “ITS A TRAP” {love it leo btw.} Let them know that you’ll have your local tech look into it (even if you don’t have one). and hung up on me. In recent years (yes, years) I’ve been getting lots of reports of this scam and its variants. This means the temporary credit becomes permanent. The malware they installed is capable of almost anything. The thing is, I ‘d never heard of team viewer and hopefully just by opening this page I didn’t allow them access. They would also search for any information in order to steal your identity. It said that my computer had a Trojan horse. i stupidly gave someone remote acess to my computer thinking they were from gmail luckily i changed my password before they could ransomware me but can someone check if everything is okay please I read thru most of the comments/relpies but there is a LOT. I thought most Indian people believe in Karma, and this scammy theivery will definitely cause them to be reincarnated as a slug in their next life!! I too am aware of “the AMMYY scam”. Why are you removeing the phone numbers? He told me my of was reporting errors over the Internet. Ty in advanced Michalis Iosifides. However, you can get them in their entirety in the Newsletter Archives. So it was a hacker. And don’t start giving out credit card details. Much thanks Leo, we have 3 additional laptops, a smart TV, IPad and 4 cell phones all connected. I hope if they added any “backdoors” this would wipe anything they may have done. SO do i have anything to worry about should i reinstall windows again or should it be fine. Sure enough it was the “tech” telling me to look at my PC. You may need to find a local technician to help. Get your copy now! Why I don’t like System Restore Should I reformat myself or go to repair center? Be at work without actually commuting! Even pulling the hard drive out and accessing it via a USB enclosure may work. Please help!!!! Even if you didn’t see them download something, they still could have placed malware on your machine. I would not pay so he locked up my computer. I’m at a loss. The article you just commented on applies. I was sooooooo mad. I told the guy on the phone I was extremely uncomfortable and I will not give any credit card info because the reviews were so terrible I had to look into it and ill contact them back. I also checked my bank account: nothing suspicious. I’d run several antimalware scans and change ALL my login passwords. I can’t tell from the information provided. Leo, you are correct to point out that “Sites like logmein.com, ammyy.com, and perhaps other remote-access services used for this are not involved in the scam. I had no idea what was going on in the background until it was too late. The free version is good enough, but make sure you only download it from the Piriform site. Or it might be possible that your computer came with restore discs to restore your computer to factory state. I looked up the website and called the number on the Contact Us page. I took the picture of the screen of the pop up and I turned off the computer and everything’s seems fine and I should have left it like that but I really panicked. its most likely russians with their heart bleed virus i got it and had to get a new computer because they hanged on to me for a year! And even high-level formatting consists of two types; Quick Format and Full Format. So don’t fall for this SCAM. There’s no need to get a new computer because of malware. A man with an Indian accent picks up and he ran through remote access (which is pretty scary). It cost me $2,000. I read this on a website and have found it to be the only method that actually get’s you off their call list. how screwed am i? You got points for each minute and talking to their supervisor got more. Your best option is to take the computer to a local technician. The next thing you should do is scan your computer for Malware https://www.malwarebytes.com// the free version will work for you. I kept on insisting all was well. There is a second part to this scam. When is it asking for a password? Adamant it was a Windows Vista/7/8 problem and all I had to do was log on any machine and he would take me through it. If it brings up one website, then be sure that’s the official website for the company you are trying to reach. They have contacted the bank and changed all his passwords, and have asked me to clean up the computer. I Googled Canon tech support and found what appeared to be Canon’s legitimate site with tech support number. Ive came across a malware software that I TRUSTED ALOT!! THANKS, Leo ! Unfortunately, it is possible. The best response was: I had my neighbor check my computer just yesterday. ” I need my files for my business what have you done ?, you come on the phone telling me you are from Microsoft and I have a virus, you tell me to type something in the run box and now my files have gone, what am I gonna do ?, oh god my business, my life is ruinned. (if it’s happened to you, you know the story.) I tried to talk to them but could not get to the proper people at Bank of America where my check was deposited into Wizlink,s account on Nov. 1, 2016. He didn’t make complete sense before that, but I have a hearing loss and outsourced tech support is often difficult to understand. Steps to Disable Remote Access in Windows 10. Thanks so much. I did the same thing, grant them access to my computer but when they start telling me about paying for the security I started to get suspicious so I stop the call and logged off the computer, what worries me is that I always have my gmail open (one click and you are in), I checked if my emails have been forwarded and according to the POP settings, they have not, but I looked at my google activity and it shows that I logged in at that time I am not sure if the thieves would have entered my gmail account or not, the device does show as it logged in, I’m worried sick because I have important tax information stored in a folder on my Gmail account Microsoft Standalone System Sweeper Clean Malware from your Machine. Could they have hidden a Trojan on the. phone call lasted over an hour in which time he made me install at least 5 programs one of which was some sort of team viewer . Sometimes when I put the computer on standby and come back to it after a while and try to turn the computer off it says that someone else is logged on. There was a popup that wouldn't let me go further until I called an toll-free number saying that my computer was affected by hackers and needed to be cleaned up. read my post above yours. Click OK so close the dialog box. First is to disconnect your laptop from the network, turn off Wifi and unplug any network cable attached. I’m hoping they call again because I’m going to tell them we’ve been waiting for you to call the FBI is tracking this number so expect a visit from them soon! I was finally able to fix that and I ran Windows Defender with nothing coming up. i also got a call today. Called my bank and cancelled my credit card, changed pins, placed Freeze’s on my Credit, set up a Fraud Alert. You can also uncheck "Allow remote assistance invitations to be sent from this computer" if you want to, but for remote assistance you have to give to person connecting permission to take over. 3) Told me to enter assoc and look at the line third from the bottom; and yes amazingly the clsid was exactly the same as MY personal number NB This “PROVES”, we are really from Microsoft Thanks! Spotting these tactics will help you avoid falling for the scam. Set up the PC you want to connect to so it allows remote connections: Make sure you have Windows 10 Pro. I did watched what he was doing, i was also asking him a lot of questions and since he sensed my worry, he called me. I’m writing this to … NEVER allow remote access to someone whom you don’t know or who contacts you. It’s not always possible to recover from that. I’m kind of worried because yesterday I let a tech have access to my computer through LogMeIn Rescue. I Googled the phone number of one of those sites which someone claimed was Microsoft. I’m wondering if I can help reinstall Windows 10 remotely. They DO NOT, DO THAT!!! Some upper level categories include scam reports classified under ‘Other’ or reports without a lower level classification due to insufficient detail provided. The idea that someone can gain remote access to your computer and install ransomware (or worse) without your permission is scary. a) you did not get a message from Microsoft – you got a message from a scammer pretending to be Microsoft. And that she gave out her bank account number is VERY scary. Unfortunately, your family member having fallen for the scam puts you in a difficult and dangerous position. She was trying to give the impression that her company worked through this website and it was a reputable website. It’s completely normal to have lots of red stop signs and yellow warning signs in the list of events displayed by EventViewer. After that, they told me to not touch anything on my computer, and to wait for someone to work on it. They also stole my personal keys from my purse, copied them, and was entering my home. https://askleo.com/ive_lost_the_password_to_my_windows_administrator_account_how_do_i_get_it_back/. It is rare that a data file would contain a virus. I got worried because it said all my personal info is in danger and my identity, to please call this # and get a support tech assist with the problem right away. 3) “Just a minute there’s someone at the door….” and return sometime later when they have got fed up of waiting. I am 71 and was ill at the time it happened, but realised too late what happened. I was subjected to this scam over a year ago now and immediately, following advice from sites like this, recognised it for what it was. Seriously, I would never trust a reference from a Facebook or Yahoo group. Friends have scared me by telling me these pirates may have accessed my hard disk and got all my passwords and previous history, including details of payments if I ever made any (although there are no records that I can identify). My confidence in doing anything has been eroded. It’s my personal I do not have hard evidence to prove it so it’s not set it stone but why would they allow these a-holes as a trusted partner? I said I’d have to talk to my husband about it but asked if I could call back (so I could get their number). I’ve ran Norton’s Reg cleaner and CC Reg cleaner and they come up clean. He led me through the BS about looking up the CLSID that he claimed was my unique Microsoft ID. Fortunately, many people are rightfully suspicious and cut it off before it goes too far. My system was frozen. Last week, I inadvertently posted a screenshot online that gave someone remote access to my entire computer—one of the worst things that can happen with your personal machine. (remember that) They record and transferr your documents this way and can use your computer to do transactions and then you are cought in a serious legal matter with your IP. I doubt your calls are necessary or genuinely needed. When the person called back, I asked him if he was working for Microsoft and he assured me he was. Had a friend not so long ago that was being plagued by fanbox !!!. Below that, there is also the partitioning which, if you’re going to clean the slate and start over, wouldn’t be a bad idea to include. This took 45 minutes. So I completely wiped and rebooted my entire computer since it wasn’t sitting very well with me. Waiting to see if they will try again. I paid $$ for this !! He got very upset with me and proceeded to tell me to “Go to Hell” (his ecaxt words) Once they had their hands on your computer, they could have done anything to the software, but it’s not possible to install anything on the hardware. The first step would be to enter that number in a search engine. Or do you think it’s safe to use? Do you have a solution to keep my computer free from adware? This may seem counter-intuitive, but this opens the Control panel dialog for Remote System Properties. In the end I simply said “OK, bye” and put the phone down. As you point out, it’s a scam. If that doesn’t work, you can copy all of your data to a USB external drive and scan that for viruses. Just had to give a –HIGH FIVE– for the Admiral Akbar quote. The only advice that I would give when speaking with a rep from Microsoft would be to write down everything there name time and date of the call and never allow them access to your computer. And takes only 10 min. I am in a new place i cant even go to any technician as i dont knw anyone?? My record is 4 1/2 minutes. At worst you need to wipe your system and confirm your router’s security settings. Sometimes I keep repeating “Hello. The thing about your story that’s important for others to understand is that often these “phishing” popups will create a fake “X”. The problem is, I somehow allowed her access, by pushing the shift key and R or V…. In addition to letting you access personal computers and files, a remote access system can be installed on servers and control units so that a single technician can check production and efficiency in factories anywhere in the world without leaving the office.

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